Shipping policy

Last updated: 26 September 2026

Thank you for shopping with us. We currently offer shipping within the United Kingdom and Europe.

UK Shipping

Orders are dispatched from the UK.

Available delivery options and costs will be displayed at checkout. Delivery times may vary depending on the delivery service selected.

Once your order has been dispatched, you will receive a confirmation email with any available tracking information.

European Shipping

We currently ship to selected countries within Europe.

Shipping costs and available delivery options will be calculated and displayed at checkout based on your delivery address.

Please note that delivery times may vary depending on the destination and courier.

Processing Times

Orders are normally processed and dispatched the same day your order is placed.

Orders placed on weekends or public holidays will be processed on the next working day.

During busy periods, promotions or holidays, processing times may take slightly longer.

Tracking

Where tracking is available, you will receive tracking information by email once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

Delays

Once an order has been handed to the delivery provider, delivery times are outsideof our direct control. Delays can occasionally occur due to courier issues, adverse weather, public holidays or other circumstances outside our control.

If your order appears to be significantly delayed, please contact us at Info@sjcliniclondon.com and we will be happy to help.

Incorrect Delivery Information

Please make sure your delivery address is correct before completing your order. We cannot guarantee that an address can be changed once an order has been dispatched.

If you have entered an incorrect address, please contact us as soon as possible at Info@sjcliniclondon.com.

Customs, Duties & Taxes

For orders shipped outside the UK, additional customs charges, import duties or local taxes may apply depending on the destination country and the nature of the order.

Where applicable, these charges are the responsibility of the customer unlessotherwise stated at checkout.